All discrepancies and claims must be reported to Creative Co-Op within 10 days of receipt of goods. Freight damages should be filed with the carrier. Returns are not accepted without prior approval, and may be subject to a 15% restocking fee plus freight. Claims on single items $50 or greater in value may require photos supporting the claim to receive full credit. Because most Creative Co-Op merchandise is handcrafted, there will be some variations in color, texture, and finish, as well as slight irregularities. These are not considered flaws or defects.