FAQ

Do you sell direct to consumers?
What is your minimum opening order? Reorder?
Do you offer a discount program?
How do I locate my local sales representative?
How may I get a password for the website?
Why do you need a copy of my resale certificate?
Existing Customer Registration says “Please enter your email address”?
When I go to login I get the following message: “Login failed because your account is not activated currently. Please try again or contact customer service.”
How do I change my username and password?
Why can’t I see my orders after login?
Every time I click on an item in the catalog I have to fill out a contact me form.
Do all the items ship by truck if I order non-truck items?
What is a freight cap?
How do I change or add a new "Ship To" address on the website?
How do I add a shipping address that is not already available to my order?
Do I have to apply a cancel date to my order?
Do you accept credit cards as a form of order payment?
May I pay my account with a credit card?
Why does my order show pending under “Order Status”?
How do I get the tracking number for my order?
How long does it take for my order to ship?
I just placed an order, but it does not show in “my account” for my order history.
I have a damaged item, what should I do?
Why I am having performance issues with the Creative Co-Op site?

 

Do you sell direct to consumers?

Creative Co-Op is wholesale to trade only. As a consumer, you are encouraged to visit one of our many established retailers.

What is your minimum opening order? Reorder?

Creative Co-Op’s minimum opening order is $500, reorders thereafter are $150. Any order that includes “truck ship” items requires a $500 minimum.

Do you offer a discount program?

Creative Co-Op offers the “Take Advantage” program to our loyal customers. If you are registered user of the website, simply click here: Take Advantage

How do I locate my local sales representative?

Register today and once your account has been activated, you will have instant access to your local Creative Co-Op Sales Representative.

How may I get a password for the website?

If you are an existing customer - go to http://www.creativecoop.com/wholesale_signin.aspx, fill out the information requested under “Existing Customers”, and click “Activate Account.” If you are new to Creative Co-Op, WELCOME! Please go to http://www.creativecoop.com/wholesale_createaccount.aspx and fill in the information as requested, you will then receive an email as the final steps and information needed for Creative Co-Op to activate your web account.

Why do you need a copy of my resale certificate?

All accounts must have a city or county privilege license and have a state tax certificate to operate as a retailer, wholesaler or manufacturer. Merchandise purchased must be for use in manufacturing or resale. Creative Co-Op requests a copy of the documentation to validate a business as Creative Co-Op is wholesale to trade only. These processes are in place to protect Creative Co-Op as well as our valued retailers.

Existing Customer Registration says “Please enter your email address”?

Upon entering your 6 digit Creative Co-Op customer number and 5 digit bill to zip code, please click “Activate Accout” versus hitting “Enter” on your keyboard.

When I go to login I get the following message: “Login failed because your account is not activated currently. Please try again or contact customer service.”

This message means that the registration has not been activated. Please contact Client Services for assistance at 1.866.323.2264.

How do I change my username and password?

The username and password can be changed by clicking on "update my account info" under "Quick Links" upon user login.

Why can’t I see my orders after login?

Your customer account may not be linked to your web account. Please contact Client Services for assistance at 1.866.323.2264.I am a current customer, but the website is requiring me to meet a $500 minimum.Your customer account may not be linked to your web account. Please contact Client Services for assistance at 1.866.323.2264.

Every time I click on an item in the catalog I have to fill out a contact me form.

A good thing to remember when shopping by catalog is if you click anywhere other than the actual image of the item you will be directed to the “lead generator” where it asks you to fill out information for someone to contact you. Before you click be sure that the “general” item description pops up with the item description, item number and minimum - that means you are in the correct area to pull more information on the product. You may place your cursor around the item picture until the description pops up. Once you click on the image of the item you should be transferred to the page to see more information on pricing, as well as have the ability to add the item to your cart.

Do all the items ship by truck if I order non-truck items?

F.O.B. Memphis, TN. Creative Co-Op’s default shipment method is UPS Ground. Orders larger in size or weight may be delivered via common carrier. Additionally, should the order include oversized items or items which are “truck ship only”, the order will be shipped via common carrier and will not be released until either the total ship value exceeds $500.00 or the customer authorizes the shipment. This policy exists to ensure reasonable freight rates for our customers.

What is a freight cap?

Creative Co-Op’s freight cap applies to single orders of $1000 or more where you will be charged a maximum of 15% for freight. If the freight is less than 15%, you are only responsible for the actual freight charges. Any freight charges over 15% will be paid by Creative Co-Op. The freight cap also applies to any backorders (from the original order) once they ship.

How do I change or add a new "Ship To" address on the website?

The shipping address will always default to the billing address. To change the shipping address, click on the arrow under “Add/Edit Shipping Address” and additional addresses will appear to choose from. Select the address you require or click "Add New Shipping Address" to enter new ship to information.

How do I add a shipping address that is not already available to my order?

While in your cart, click “Manage Addresses” above the shipping address information. You will be directed to the Manage Addresses module (this can also be accessed through the “My Account” module). Choose “edit” for the address you wish to change, or “add” to add an additional shipping address. Once you have entered all the required information, click “save and back” to save the alternate address. Use the drop down arrow in the “Ship To” field to choose which address to use.

Do I have to apply a cancel date to my order?

A cancel date is required. The cancel date is the last date you would want for any items to ship from this order. It is recommended to put no less than 120 days out to accommodate back ordered items. If no cancel date is applied, the default is set at 120 days from the date of the order.

Do you accept credit cards as a form of order payment?

Yes – Visa, MasterCard, American Express and Discover.

May I pay my account with a credit card?

Yes, please contact the Credit Department at 1.866.323.2264.

Why does my order show pending under “Order Status”?

In the “my account” module you can view order information under “Order Status.” All credit card orders will show as “pending” until the card has been pre-approved for shipping, and this process is not done until the order is ready to ship.

How do I get the tracking number for my order?

In the “my account” module you can view order information under “Order Status.” Click on the order number of the order you wish to view. The tracking number will show on the right hand side under “Tracking”. If the order shipped via UPS, you can click on the tracking number for a direct link to the detailed tracking information.

How long does it take for my order to ship?

Product availability is a large factor for the length of time an order will take to ship. If product is available, most orders ship within 2-3 business days once processed or 5-10 business days during show season (January and July). Orders are processed daily Monday – Friday.

I just placed an order, but it does not show in “my account” for my order history.

Creative Co-Op’s website is updated every evening Monday – Friday with the information gathered from the close of business that day. Each morning Monday – Friday, information and orders from Creative Co-Op’s website are sent to the home office in Memphis, TN for processing. Orders placed on the website will not appear in the account information until the order has been processed and transmitted from the home office via the evening update to the website.

I have a damaged item, what should I do?

Please contact Client Services at 1.866.323.2264 and they will be happy to assist you with your claim. Have your order or invoice number handy as well as each item number, quantity and description of the damages in order to expedite the process.

Why I am having performance issues with the Creative Co-Op site?

Creative Co-Op recommends Internet Explorer Version 8.0 (or higher) or the latest version of Mozilla Firefox for optimal performance.